Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Try holding the button again for 10 seconds or until the smiley face appears. Note: For more information about setting up Fitbit Ace or Fitbit Ace 2, see How do I set up Fitbit Ace devices? When a smiley face appears on the screen, release the button. If a clock face appears—Charge 4 is set up and you can start using it. I would go through the setup process again. Plug the charging cable into the USB port on a UL-certified USB wall charger. How do I get started with Fitbit Charge 4? Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Problem #6: Fitbit… Set up Fitbit Aria using a phone or tablet over Wi-Fi or with a Wi-Fi-enabled computer. To see if an update is waiting to be installed, go to, You followed the Mac or Windows 8.1 instructions in. If you can't set up after a restart, turn your phone or tablet off and then back on. Aria requires an 802.11b-compatible network to connect and sync your scale data to your Fitbit dashboard. UL-certified wall charger. Try holding the button again for 10 seconds or until the smiley face appears. I spent several hours trying to configure my new Aria in a Windows 7 OS and in my Android phone. When your Fitbit shows a four-digit code, enter it into the app. Why won't my Fitbit watch connect to Wi-Fi? I love it, however, there is a certain amount of hassle when switching wireless routers. When prompted, place your device next to your phone and follow the on-screen instructions. If you prefer to watch a video, visit When a smiley face appears on the screen, release the button. If you can't set up after removing all other Fitbit devices, try uninstalling and reinstalling the Fitbit app. If you don’t see a smiley face or the Fitbit logo on the screen after 5 seconds: Remove Charge 4 from the charging cable, then place it in the charging cable again. If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer. If you don’t see a Charge 4 tile, follow steps under. Connect Charge 4 to the charging cable, making sure the connection is secure, as described above. Tap Next and follow the on-screen instructions to reconnect your scale to your network. Step 1. Note: If you still don’t see a smiley face, wait 15 minutes before you try again. If the setup process failed last time after you created a Fitbit account, click Existing User. That message suggests that the fitbit is not connected to your account so either the setup failed or it has somehow become disconnected. Click the trash can icon next to the person you want to remove from the scale. For more information, see. Connecting to the scale. For more information, see. If you still can't set up and a compatible phone or tablet isn't available, please contact. Click the icon with the Fitbit logo (located near the date and time on your computer). If you can't set up after the restart, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet. If the dongle is plugged in, your computer is able to recognize it. Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. To set up your Fitbit Aria 2, create a Fitbit account and connect your scale through the Fitbit app on your phone, tablet, or Bluetooth-enabled Windows 10 computer. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on. it gets stuck on "connecting to fitbit" after entering the number I see on my Charge HR. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. If you have an ethernet cable plugged into your computer, unplug it. Setting up your Aria Follow the steps below to set up your Fitbit Aria. When prompted, log in to your Fitbit account. Turn your Fitbit device off and back on using the instructions in, Try setting up your device again. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo appears. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner) Reboot your Bluetooth and double check that it is not connecting from there; Force quite the App. Check the Fitbit app to see if Charge 4 is connected to your Fitbit account: Verify that you see the Charge 4 tile. Note the device must be charged to at least 50% to set it up. So now I have two issues: 1. Get your home’s Wi-Fi network password ready since you’ll need to enter it during set up. Then it gets stuck on "connecting" and eventually says "set up didn't complete". When I got my Fenix 3 I left the Fitbit sync as it was but also set up Garmin sync and changed the step source in MFP to Garmin. In this post, I will guide you in troubleshooting your Fitbit Versa that won’t connect to a WiFi network. The scale will look for your Wi-Fi network then link to the Fitbit server. Make sure the pins on the charging clip lock securely with the gold contacts on the back of the tracker. I have iphone 5s, iOS 10 and updated my fitbit app. For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Start here If you can't set up after the restart, remove all other Fitbit devices from your account. The official Fitbit app may be available on Microsoft's Xbox One video game consoles. I thought removing it from my Fitbit account and re-adding it might help. After you invite your friend to use the scale, they receive an email invitation with instructions to set up the scale. For more information, see, If the Fitbit logo appears—set up Charge 4. Charge 4 charging cable that came in the box with your device. 2. From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. When the connection is secure, Charge 4 vibrates, and a battery icon appears on the screen. Note that even when Bluetooth is on, the signal can occasionally be weak or problematic. I don't think I did anything special. Note: Don’t plug the charging cable into a computer or USB hub for these troubleshooting steps. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. All I got from tweeting @fitbitsupport was to try a link on setup troubleshoots and to post on this forum. Note: The device vibrates when you press or release the button. Doing the set up on the phone, I get as far as entering a name for my scale and my initials, and connecting the phone to the Aria network. What should I know about using the Fitbit app on my Android phone? Make sure the device is securely in the charging cable and restart Charge 4: Press and hold the button on the side of Charge 4 for at least 10 seconds. Set your scale on a hard floor (not carpet) near your internet router to ensure it can detect your Wi-Fi network. Step 2. You can use the Xbox One Fitbit app to check your stats and leaderboards. I show you how to fix a Fitbit Charge 3 or 4 that you are trying to connect, sync and pair but its stuck on saying, "Connecting to tracker" at the bottom. I originally had my Fitbit syncing to MFP as my step source and as part of that it would sync my weight from my Aria. It is located near the date and time. You see an icon with the Fitbit logo located near the date and time on your computer. After getting the WiFi Err message on the scale, it keeps going back to the SETUP ACTIVE mode. I am an avid fitbit users and recently tried to reconnect my Aria Scale. When this happens, plug the wireless sync dongle into a USB port on your computer as shown. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. Troubleshooting steps for all Fitbit devices. Follow the on-screen instructions. If you're using the Fitbit app for iPhones and iPads, Android phones, or Windows 10 devices: About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Troubleshooting steps for Fitbit Charge 4, I can't set up Charge 4: The screen is blank and the tracker won't turn on. (Mac only) If your computer has Bluetooth, go to your System Preferences and verify that it is turned on. To see if an update is waiting to be installed: The Bluetooth setting on your phone or tablet is on. Go back to the main menu and click Check for device update. Get extra help setting up your Fitbit with step-by-step instructions. Been having trouble setting up my fitbit charge HR. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … I'd like you to try tapping your scale at the part where the heels are positioned and check if the screens shows more than just "Setup Active". Power Saving Mode is turned off on your device. Don’t use Aria or Aria 2 if you have an implanted medical device such as a pacemaker, or if you’re pregnant. ; Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button .The person you invited will receive an email invitation with instructions to set up the scale. I've deleted it from my Fitbit account but it's still in setup active mode. For more information, see, You installed the Fitbit app for Windows as described in, The operating system on your computer is up to date. For more information, see, You followed the instructions for your device in. Confirm you have the latest version of Fitbit Connect: Click the Fitbit Connect icon located near the date and time on your computer. Find the option to remove the device from your account. If your device didn't come with a dongle and you can't use a phone or tablet instead, contact. In the Fitbit app, tap the Today tab > your profile picture > your scale image. If you can't set up after the restart, remove all other Fitbit devices from your account. I recently purchased a Fitbit Aria. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. Select “Set Up A Device.” Select your Fitbit. Removing someone from your scale doesn't delete their Fitbit account. Before getting started, make sure your device is connected securely to the charging cable: Clip the end of the charging cable to the port on the back of Charge 4. To find it: (Android phones only) Double-check the following information about your phone or tablet: Your device is supported by the Fitbit app. This means the software required for setup is installed. Set up Charge 4 again. When I tried to connect it I run into the dreaded "NO SYNC" error. Why is the Fitbit app prompting me to turn on location services? When it comes back on release the 2 buttons. Make sure the device is centered in the charging cable and that the button on the side of Charge 4 is visible through the side of the clip. Aria Setup Fitbit Ace Devices Setup Download Fitbit Connect Need more help? If you have trouble connecting your watch to Wi-Fi, see. ; Tap Users, then tap the + icon. Invite other users to your Fitbit Aria series scale. I want my money back NOW, It won't connect to Wi-Fi. Go to fitbit.com/setup. After you see the smiley face, wait for another 10 seconds or until the Fitbit logo or clock face appears. fitbit. At this time, Fitbit Connect isn’t compatible with Aria 2, so you can't set up Aria 2 using a Mac. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. This mode frequently causes the device to disable Bluetooth. Note: You may have to adjust the tracker into the correct position in the charging cable. Below the Fitbit Connect number, click Check for updates. Once your device has been re-connected, tap Update . Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. Click Open Main Menu. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. If you see "USB Dongle Disconnected," try a different USB port. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Big mistake - now I can't add it again. During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. You can’t set up these devices on a Windows 10 device. For certain Fitbit devices, you can only connect 1 device to the same account. If your Mac doesn't have Bluetooth the dongle is required. Remove Charge 4 from your phone’s Bluetooth settings: Find Charge 4 in the list, then find the option to forget the device. Press and hold the button on the side of Charge 4 for at least 10 seconds. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place. Try … For the latest list, go to, Your device doesn't have a set up or sync issue listed on. Fitbit Wi-Fi Scale Setup is a tool that enables you to set up the Fitbit Aria scale and connect it to the desired Wi-Fi network.. (Windows only) The wireless sync dongle is plugged into a USB port on the computer. For Aria and Aria 2, their weigh-ins are also labeled as "Guest" on the scale. If you still can't set up, please contact. Still, you can't sync your Fitbit devices with it due to the console hardware not having any Bluetooth functionality. Consult your doctor if you … This post was originally published on April 21st, 2018. I recently switched over to a Netgear Orbimesh WiFi system. Why is my Fitbit scale recognizing me as a guest? Xbox One consoles can't sync Fitbits. Can I use more than one Fitbit device with the same account? The software on your phone or tablet is up to date. You have location services turned on and the Fitbit app has permission to access your location. Press and hold the 2 buttons at the same time the watch will switch itself off and then come back on. Until they accept the email invitation, only their weight is shown. Otherwise click New Fitbit User. Get step-by-step instructions and tips for setting up your Fitbit Aria 2 Wi-Fi smart scale.See more at www.fitbit.com/how-t If someone who isn't invited to the scale steps on it, only their weight is shown. Open it again Account > Set up a device So sorry to hear that your Aria is stuck in the "Setup Active" mode after showing the "ERR" message. On the Today tab , tap your profile picture > Aria 2. Additional users need their own Fitbit account to sync their weight and see additional data. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. Went through the entire setup multiple times and restarted all devices in the hope that something might give. Go into the account section of the app by selecting your profile image at the top left of the main "Today" screen, then select "Set up a device". Want some new motivation for the new year? Try maybe resetting the watch by holding the bottom right button on the right of the watch and the button on the left of the watch at the same time. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info, Choose from the list of your Fitbit friends, or enter an email address, and tap the add user button, From your fitbit.com dashboard, click the gear icon. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. Fitbit Aria won't connect to WiFi, making it an ordinary scale. Click Troubleshooting. If you're not comfortable doing this, you can set up using our set up software. As an Amazon Associate I earn from qualifying purchases. Make sure the connection is secure, as described above. It will connect to your Wi-Fi, then connect to the scale and send your network information. Most devices are easy enough to reconnect. Under the Account section of the Fitbit app, choose Set Up a Device and follow the instructions. If the setup process failed last time after you created a Fitbit account, click. I see others have the same issue. Aria and Aria 2 measure body mass using bioimpedance analysis, which sends a small electric signal through the body. It seems that you have troubleshooted this issue properly by taking the batteries out. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Save £30 on select products until 11/1. If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect … To check, on your computer find and click the icon with a Fitbit logo. People who don't have a Fitbit account linked to your scale can continue to use it, but only their weight is shown. Click Set Up a New Fitbit Device.