Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. So what I did was unplug the sound bar , unplug the sub, unplug the two rear speakers. Verify connections, turn on the subwoofer, and set the volume. Unfortunately, the subwoofer do not work at all. Want to get hands-on with latest Galaxy device? When the subwoofer is powered on, the red stand by light comes on for a second and goes out. The main unit and the subwoofer are now connected and the Blue LED should be solid. The two following articles reference a very similar issue with HW-Q90R soundbar: https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/, https://www.samsung.com/us/support/troubleshooting/TSG01202075/. Update the TV's software. Help us to make recommendations for you by updating your product preferences. Share Video. Since then the subwoofer has not paired with the soundbar. According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). I purchased a Wireless Receiver Module SWA-5000 but I am unable to make the wireless connection. Samsung online help chat was worthless. Browse answers, ask questions and get solutions from other Samsung customers. I had it set to "Transmitter" mode. After all connections and settings have been verified, turn on the subwoofer. Please help us improve by selecting a reason below. Samsung wash their hands of you about basic issues such as this. Otherwise I guess this goes back to the store. Come meet a Samsung representative for your S10 purchase. I have exactly same problem and also same response from samsung online chat. Check the volume level on the subwoofer and receiver or amplifier before sending any audio input. The red and blue blinking light indicates that the Subwoofer has lost its connection to the main unit. Turn off the soundbar and start again from Step 2. Free standard shipping, exclusive offers and financing options. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. I have since spent £100 on a Logitech 2.1 setup for my PC, the subwoofer is deafening when turned up. Soundbar settings have rear speakers ON and at +6. I've tried both 1007.9 and 1008.0 firmware just in case there were region locked issues. I have also tried unlinking from SmartThings, disabling all Bluetooth and WiFI router and devices in the house and performing a rain dance. Moderator. The first article instructs to contact Samsung if the firmware update do not solve the issue. This firmware also corrects issues with VUDU UHD playback errors and video freezing errors. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! 0 Saga Lout Olde English. Any luck fixing it? I noticed that my blue led indicator on all three were solid blue but no change. Reset Smart Hub on your TV. Next morning when I turn on the receiver all I hear is a very low bass rumble. Upgraded firmware including on Sub, RR, RL. On Successfully connected (normal operation)-Blinking . Blue light is on and steady. So if you had another soundbar which would you purchase? Press the ID Set button. I had not purchased Samsung before and will never purchase it again. Currently, there is an issue where they do not wake up correctly when you turn the TV back on, the green light is on and the volume turned up. Does anyone know how much this is roughly cost to fix ? Can you help me solve this problem? * For Samsung Supplies information go to: * For S.T.A.R. RR & RL are not displayed (probably because HW-Q80R is not shipped with rear speakers by default). silly me for still buying it. Unfortunately, the subwoofer do not work at all. There are two ways to do this: download the firmware from our website and update with USB, or update it directly from your TV. My wife and I were watching a DVD and I noticed that the LED light on the front of my sub was red (indicating it's in standby mode). New firmware has been released to fix issues with static audio or audio drop outs on the NU6 series model TVs. Press … Start the volume low and gradually increase it to determine if the subwoofer is working correctly. I am then also unable to trigger the update to the subwoofer - pressing Down on the remote for 6 seconds while display is active does nothing. There is also a switch for "SDIF" … I've tried to manually ID SET, manually firmware update the satellites, nothing works. Red and Blue. Copyright© 1995-2021 SAMSUNG All Rights Reserved. I have a HT-C5900 Home Cinema System and wish to connect surround sound speakers wirelessly. so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. If this continues, it could be that a software update of the main unit is required. 1. I just saw today that no sound was coming out of the subwoofer yet it turns on and the blue LED says its getting a signal from the sounfbar... yet no sound comes out of it. I have updated the soundbar firmware to the latest version first with Smart Things (version 1007.9) & then with a USB key and a manual Firmware download (version 1008.0). 2. Unplug the soundbar, the subwoofer, and the rear speakers for 30 seconds, then plug them back in. Malfunction . Previously, I had q90r (now exchanged to q80r) and it started to work when changed on TV from PCM to Auto. I've also done an "init" on the soundbar as directed by support and that didn't resovle the issue either. According to the article, S (Subwoofer) version should be equal or superior to 0136.0. They show the latest versions: 128.0b11010.5h51.0fd40.0w240.0s136.0rr0.0rl0136.0. Same problem sub produces no sound... How on earth>>??? The blue tooth adapter has "Transmitter and Receiver" switch. LG 32LB5600-UZ: sound but no picture, totally black screen. no sound same problem as the others listed. The sub worked fine for a few minutes. ... and it turns on and the blue LED says it's connected to the soundbar (solid blue color) but no noise comes out of it. If you have an app that is freezing, not loading, missing, or crashing, you should: 1. The only thing that enables a consistent connection is to put the sub directly next to the bar (millimeters from the bar) - not a long-term solution. selection. My speakers, in turn, make an encouraging beepy sound as they presumably find my PC, but there is no sound. Connect again. On power up the subwoofer blue light just blinks. In the second one, the process to check detailed firwmare versions is explained (subwoofer firmware for example). 3. I have no sound with the HW-Q80R subwoofer. Message and data rates may apply. Let us know how you get on. The process to update the subwoofer firmware (step4 in the second article) do not work. SmartThings app is borderline useless and shows no updates available. I'm almost sure that one of them is worse than the others as it connects less often. The blue light just continues to flash really fast. HDMI1 (IN) is connected to an HTPC & HDMI OUT (TV-ARC) is connected to the HDMI ARC port on a Samsung QE65Q85R. I just purchased those from a local AV retailer and here's how I have mine connected. If the LINK light starts blinking, try connecting the subwoofer to your soundbar. I wil send the unit back for refund. 4. 0 P. pavuluri.kanthi. Delete the app from the TV and download it again. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar. The subwoofer is plugged into a different wall outlet from the receiver. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Volume on rears were up to +6 and sub was on highest level still nothing. Have turned on/off, unplugged replugged, checked wires, reset soundbar. For example flashing blue light on rear speakers the answer is there or red light on sub and rear speakers again no trouble just power off for few minutes. The on/standby indicator on the subwoofer is a good starting point for troubleshooting. I purchased a Samsung SWA-5000 wireless receiver and TX card to handle … I assume that you have had no reply since first posting?? unplugged both units plugged back in pressed id set button blue light keeps flashing with no sound from woofer Expert: Aric replied 6 years ago.