The TimberTech class action lawsuit states that the XLM decking fails in its intended purpose, and that TimberTech has failed to implement changes to their decking or warranty procedures to repair the defects, even though they received numerous customer complaints. In the occasion that an issue does arise, we've made our online warranty claims easy and hassle-free. Reach us at 1-877-275-2935 View the Warranty and Care information for TimberTech Decking and Railing products. From research to installation and everything in between, we'll help you create your family's favorite new hangout. Surface Flaking Class Action Settlement ... Warranty Claim; Product Safety; Natural Weathering; Class Action Settlements; More. In the occasion that an issue does … Purchaser must provide proof of purchase, a description and photographs of the affected area of the … We value our customers, and we are happy that we were able to work toward regaining your satisfaction with your TimberTech Decking. Real inspiring. TIMBERTECH FENCESCAPE®WARRANTY 25-Year Limited Residential 10-Year Commercial Statement of Warranty:This warranty is given to the original purchaser, residential or commercial, as the case may be (“Purchaser”), of TimberTech FenceScape fencing products (“FenceScape Products”). Real people. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech TOPLoc ® … Limited Residential Warranty that applies to TimberTech alternative decking materials. Obtaining Warranty Performance: If Purchaser discovers a defect in the TimberTech Products during the Term, Purchaser must, within thirty (30) days It’s time to Go Against the Grain®. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … Rest assured, we have you covered. You will receive your warranty packet from them directly. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. Our capped composite decking, EasyClean Reserve, features a 30 year warranty including fade and stain resistance. Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech. Log in to the Deck Designer tool and access your account profile to start a new deck design or modify an existing deck plan. care and cleaning link. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech … The installer was experienced, and I know it is the decking. We stand behind our enduring, durable products. … This website uses cookies to improve your experience while you navigate through the website. Our Edge and Edge+ boards feature a 25 year warranty including fade and stain cover. Limited Residential Warranty that applies to TimberTech alternative decking materials. determines that Purchaser’s claim is valid, TimberTech will, at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products (not including the cost of its initial installation). Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. Even the toughest decks can use a little T.L.C., so keep your deck looking dapper with our Care & Cleaning tips. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Contact Us; Live Chat Now; Frequently Asked Questions; Become a TrexPro; Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building … Contact us through email and we'll respond within 48 hours. TimberTech Edge ... will not be liable to the customer for any breach of Warranty unless the customer gives Niagara written notice of any claim for breach of Warranty within 30 days of the defect becoming reasonably apparent. The TimberTech 25-Year Limited Residential Warranty states that if TimberTech determines a Purchaser’s claim is valid, TimberTech will at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products com/warranty-and-care/claim-center/. Alternatively, Purchaser may notify Manufacturer of a warranty claim using Manufacturer’s online warranty claim form process available at www.TimberTech.com. All warranties are subject to the exclusions, limitations and restrictions set forth below. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. This site uses cookies to ensure you get the best experience. Access a Claim. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 Millersville, Maryland 21108 1-877-553-3623 All Rights Reserved. We believe in beautiful homes — and that includes the planet. TimberTech offers calculation softwares for the design of timber structures and provides a full range of services of consulting, training and research & … Want to call and talk person to person? Email. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures … Don't have time to talk to someone? Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. AZEK®/ TIMBERTECH®DRYSPACE™WARRANTY 25-Year Limited Residential Statement of Warranty:This warranty is given to ether (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of AZEK®/TimberTech®DrySpace™ Warranty Documents - English Expand. & Care. After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. Of course, when you build the best products, backing them up is easy. Answers to frequently asked questions about the Warranty and Claims Process. Standard TimberTech 25 Year Limited Residential Warranty. File a Claim. This includes cleaning off mold, dirt, and pollen. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building Products 894 Prairie Avenue … Contact us through email and we'll respond within 48 hours. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. tional information. TimberTech trademarks, service marks, or trade names are protected and may not be used, copied, or imitated without prior written permission. TimberTech reserves the right to request additional information in connection with the warranty claim. 5-Year Limited Lighting Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”) of TimberTech or AZEK Lighting Products (“Lighting Products”) … TimberTech is a company born from the union of resources, know-how and experience of the Timber Research group of the University of Trento (Italy). Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. Please review the details of your warranty coverage by clicking on the View Warranties link to the left of this information. Trex Warranty Claims Information. © 2018 AZEK Building Products. However, when it comes to their warranties, they state that a customer is responsible for cleaning their deck on a regular basis. Timberland PRO® … This warranty shall not cover, and TimberTech shall not be Real projects. After reviewing all information, Manufacturer will make a determination regarding the validity of such claim. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. Ⓒ 2020 AZEK Building Products. The only difference between Timbertech and Trex is that Trex provides their customers a 25-year warranty for staining and fading whereas Timbertech offers their customers a 30-year warranty. If TimberTech determines that the Purchaser’s claim is valid, TimberTech will, at its sole option, … Spark your creativity and start your personalized design plan. They denied the claim and said it was an installation problem. Necessary cookies are absolutely essential for the website to function properly. Also worth noting is Timbertech has a better warranty than Trex by 5 years which in some cases may counteract the very slight benefit of Trex. Rest assured, we have you covered. Phone. Purchaser may notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. And we back that up with unprecedented warranties. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. Make the best choice for your home. Phone. Access a Claim. Submit a warranty claim for a TimberTech product. But opting out of some of these cookies may have an effect on your browsing experience. Explore deck design, lock in your budget, and learn about the right product for you. Click the link below to learn how to properly care for your Azek and Timbertech decking products. File a Claim Online. Access your existing TimberTech warranty claim to get all your info right at your fingertips. This category only includes cookies that ensures basic functionalities and security features of the website. Warranty Claims; Literature Center; Contact Us; FAQ; Live Chat; Product Safety; CLASS ACTION SETTLEMENTS. Custom deck design software, 3D outdoor living spaces. TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade   |. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. Click the link below to learn how to properly care for your Azek and Timbertech decking products. All Rights Reserved. See how others have transformed their outdoor spaces. At TimberTech, we know life's tender moments happen on our tough decks. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. If you have a material issue you will contact them first to start the warranty claim process. Is the TimberTech Warranty transferable? We also use third-party cookies that help us analyze and understand how you use this website. Search for a contractor near you who can install TimberTech products. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Want to call and talk person to person? The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 … Privacy Policy  |  Legal Disclaimer  |  Sitemap. Already registered? TimberTech Railing Systems and CONCEALoc warranty is twenty five (25) years. What Does Your Watch Warranty Cover? Don't have time to talk to someone? Create and submit a new warranty claim for your TimberTech product by following these three easy steps. The TimberTech Warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed. What info is required to file a TimberTech Warranty claim? Where Can I Get A Warranty Return Form? Both Trex and Timbertech claim their products are resistant to mold and mildew. Exclusions from Warranty Coverage: TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech® Products and/or failure to abide by TimberTech’s installation … Learn about TimberTech's warranty & caring for your TimberTech products. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain … Moreover, if you decide to sell your home, TimberTech’s decking warranty will be fully transferable to the new owner. • Limited 10-Year Warranty for Metal Baluster Components of BuilderRail System • Limited 5-Year Warranty for DeckLites System To Make a Claim To make a claim under either warranty, purchaser or the transferee, must send to TimberTech, within the warranty period referred to above, a description of the claimed defect … Warranties Is My Item Under Warranty? See our Legal Disclaimer page for all legal notices. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Create your profile and get the information you'll need to start using the free Deck Designer tool. We stand behind our enduring, durable products. Warranty & Care. & Care. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. Create a new warranty claim for your TimberTech product. What more could you want? Answers to frequently asked questions about the Warranty and Claims Process. File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. Email. These cookies will be stored in your browser only with your consent. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. EASY CLAIMS PROCESS: File a claim anytime online or by phone. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. This warranty is in addition to the standard Lifetime Residential Warranty that applies to AZEK Decking. All Claims: Purchaser, must no later than the end of the Term, notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. You also have the option to opt-out of these cookies. Warranty. Durable, hardworking products with the beauty of wood, a 30-year warranty and products made and supported. The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected.
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